FAQ
Ask the counter.
Pickup, packs, your account, shows, and returns. Same answers as the counter.
Shipping and pickup
How do I pick up?
Tue–Fri 11–4 at 1345 Industrial Dr, Ste B, New Braunfels — inside Hemp360. Bring the order email.
When is the counter open?
Tuesday through Friday, 11 to 4. Saturday, Sunday, and Monday the shop is closed unless we are on the road. Those dates are on the events page. Call (830) 302-7421 or email hello@ohhtcg.com.
Do shirts ship, or can I pick them up?
ohhTCG shirts are printed when you order and shipped to a US address. You see the shipping price at checkout before you pay. Shirts can’t be picked up at the shop.
How long do you hold an online shop pickup?
Wait for the ready-for-pickup notice, then bring the order code and a photo ID that matches the order name. We hold online-order pickups for 30 days. After that, we may cancel the order and refund it to the original payment method.
How do I pick up an ohhRIPZ card?
Choose pickup at the ohhTCG shop, 1345 Industrial Dr, Ste B, New Braunfels, TX 78130. Wait for the ready-for-pickup notice, then bring the order code and a government photo ID that matches the account name. Only the account holder can pick up. We hold the item for 30 days after that notice. If it is not picked up, we move it back into vault storage. It stays yours, and you can still pick it up or ask us to ship it. It can’t be SWAPped after you redeem it.
Can you ship an ohhRIPZ card?
Yes, to U.S. addresses we support. Any shipping fee is shown before you confirm. You can also keep the card in the vault. Risk of loss passes to you when the item is delivered or picked up.
ohhVAULT packs
What’s in an ohhVAULT pack?
Boosters plus a guaranteed graded slab. A RIPZ code prints in the pouch.
Where do I buy a pack?
Packs and graded cards are sold on ohhVAULT, not in the ohhTCG cart. The live list, with each pack’s price and what’s inside, is on ohhVAULT. Shows and tickets stay on ohhTCG.
What is the code in the pouch?
Every physical ohhVAULT pack carries a RIPZ code. Enter it on the RIPZ page on this site. It lands as a raffle ticket plus $STRDST on your ohhTCG account. Live rips stay on ohhripz.com.
Where are graded slabs sold?
Graded slabs for sale are on ohhVAULT. This site only shows a slab when the live listing has a real photo. Buy on VAULT opens that listing.
ohhRIPZ
What is ohhRIPZ?
ohhRIPZ sells physical graded cards held in a vault until you ship them, keep them vaulted, or accept a SWAP. Opening a pack shows the card assigned to that purchase. On this site, the RIPZ page is where you enter a pouch code. Live rips stay on ohhripz.com.
What is a SWAP?
After you open a pack, ohhRIPZ may offer a SWAP for the card you pulled. SWAP means exchanging that card for ohhRIPZ balance. The amount equals the SWAP rate times the card’s Market Value. The base rate is a flat 85% of Market Value, with no fee. During a posted Power Window the rate can be 90%, 95%, or 100%, and the amount on the SWAP button is the one that counts. The offer is optional, lasts 72 hours after the card is revealed, and some cards do not get one. Once you accept, the amount lands on your ohhRIPZ balance right away, the exchange is final, and the card belongs to ohhRIPZ. SWAP balance is for rips and can’t be transferred. Cards from a Bonus Pack, or from a pack bought with Stardust or promo credit, are not eligible. You can instead keep the card in the vault or redeem it for shipping or pickup at the shop. Withdrawing SWAP balance unlocks after 1,000 rips paid with your own funds.
What is Stardust?
Stardust is a promotional point used only on ohhRIPZ. It has no cash value, and it is not money or an investment. It can be used for raffle entries, and raffles include a free way to enter. It expires if the account has no activity for 12 months. ohhRIPZ emails you before that. It is forfeited if the account is closed. The rules for those raffles are at ohhripz.com/rules/raffles.
What is Show Stardust?
A show pack bundle can include Show Stardust. That bonus has no cash value. It can only be used on pack rips during the show named in the offer, and it expires at the time shown on the offer. Cards pulled from packs bought with Show Stardust are not eligible for a SWAP.
What is a Bonus Pack?
A Bonus Pack has no cash value. It can’t be sold, transferred, or SWAPped. An unopened Bonus Pack expires 90 days after you earn it. Items pulled from a Bonus Pack are not eligible for a SWAP.
Where are the pack odds?
Every ohhRIPZ pack type has posted odds before you can rip it. Those pages are at ohhripz.com/odds. The odds describe the chance of each tier at the time shown. They are not a promise of a particular card.
Do I earn anything for watching a live rip?
No. Stardust, entries, boosts, and prizes are never tied to watching a stream, liking, commenting, or subscribing.
Account and wallet
Is it one account?
Yes. Sign in with Google or email. The same login works on the ohhTCG shop, ohhVAULT and Where’s My Slab. Your $ohh and $STRDST sit on that account.
What are $ohh and $STRDST?
$ohh is offchain cred for WMS sightings and COLLECT. $STRDST is RIPZ raffle spend. Neither is a security. Both live on your ohhTCG account.
Which doors share the login?
Shop, packs, Where’s My Slab, ohhRIPZ, and ohhCOLLECT share the same login. Sign in with Google or email.
Can I connect a wallet here?
$ohh and $STRDST are offchain cred on your ohhTCG account, not a wallet you connect. This site does not show a made-up wallet address or a fake balance. On ohhRIPZ, card payments use Stripe, and wallet or USDC payments use Privy.
How do I ask you to delete my information?
Use the privacy request form at /privacy/request and choose Delete. When the form accepts it, we email the privacy desk and show a request ID. You can also email hello@ohhtcg.com. You do not need an account to send the form.
Selling and trading
Do you take cards at the counter?
We buy, sell, and trade Pokémon and One Piece: slabs, raw singles, and sealed. Same cards we carry on the case.
How do I sell or trade?
Send photos to hello@ohhtcg.com or bring the cards in. Get an offer. Then sell or trade — your call. The counter is Tuesday through Friday, 11 to 4, in New Braunfels.
Shows and tickets
Where is the show list?
The locked Texas card-show calendar is on the events page. Every card has the date, city, and venue. Get tickets on shows that have not ended. That opens the official show page in a new tab. The ticket board lists only upcoming tables.
What about shows that already happened?
The homepage and the events page show the single most recent played table. See all past shows opens the full list. Those cards say tickets are closed. No extra dates are added.
When can I play at the shop?
Open play is Tuesday through Friday, 11 to 4, at 1345 Industrial Dr, Ste B. Bring a deck. The trade wall stays up during shop hours.
Who sells the show ticket?
ohhTCG tables the shows. The ticket itself is sold by the show, on the official page that Get tickets opens.
Returns
Can I return something from the shop?
Unopened physical products bought from the ohhTCG shop may be returned within 30 days for a refund to the original payment method. Opened sealed products, and singles or slabs sold as described, are final. If an item is damaged in shipping or doesn’t match its description, contact hello@ohhtcg.com within 30 days of delivery or pickup.
Are opened rips final?
Yes. A digital rip is final once opened. We refund or correct a rip only if it was our error, a system failure, or where the law requires. For shipping damage, or a card that doesn’t match its pull card, email hello@ohhtcg.com within 30 days of delivery.
Are packs opened at the pack bar final?
Yes. Packs opened at the pack bar are final once opened.
What if the price was wrong?
Prices, taxes, and fees are shown before you pay. We may correct a pricing error and cancel the orders it affected, with a full refund.
